The City of Coquitlam recognizes the great privilege and responsibility of serving a diverse community of residents. Through meaningful and positive interactions, the City takes pride in delivering people-focused service experiences and is committed to continuous improvement to meet the evolving needs and expectations of the community.

This RFP is intended to invite qualified Consultants who are interested in, and who have the expertise, experience, resources and knowledge to conduct key portions of a Customer Experience Current State Assessment to help the organization better understand industry best practices, opportunities for improvement and areas of existing success relative to the customer experience at the City of Coquitlam.